FAQs

Frequently Asked Questions


Most in stock items will be dispatched either the same day or next day. If your order was for seasonal items, these might have a small lead time of 5-7 days. We will contact you immediately if any part of your order might hold up the dispatching of your order. All our larger card orders & gifts are sent via DPD, this is a tracked 'Next Day' service, so feel free to contact us for your tracking number. In the event that your order misses the delivery estimate please contact us at hello@limalimatrade.co.uk or via our contact form and we will get back to you within 24 hours (normally much quicker).
We dispatch Monday - Friday (excluding bank holidays). If your order is in stock and  received before 12pm it will be dispatched the same day.
We have a 14 day returns policy. If you decide to make use of this, the item must be sent back to the returns address on the postage label in it's original packaging and suitable for resale. Please include a note with the order number within the packaging.
Firstly, apologies if this happens. We have spent a great deal of time sourcing the best possible packaging materials to ensure the majority of orders always arrive in our customers hands in tip top condition. In the unlikely event you receive a damaged or broken item please send us an email quoting your order number and include at least one image of the damaged item as an attachment.
If you are interested in purchasing individual cards or orders under £50 please visit limalima.co.uk
We accept card payment via Stripe and PayPal, which helps keep both us and our customers safe.
We require a minimum order of £50, if it's our first order we will provide you with a discount code that reduces the minimum order to £30.